Raised Eyebrow Web Studio is looking for a smart, efficient Client Manager with solid communication and time management skills, to help us serve the needs of our clients in the non-profit, government and progressive business sectors. This is a full-time, one-year contract (maternity leave replacement).

You'll be working in our newly renovated, heritage Gastown office with a small, friendly team of experts who love what we do and are committed to fostering a positive, healthy work environment. (That means a forty-hour work week, great clients, and stimulating work, among other good things.)

Responsibilities:
You will be our primary point person for website maintenance for an ever-growing list of beloved clients, including non-profits, governmental organizations and progressive businesses.

• Managing relationships with ongoing clients: This includes scheduling and managing maintenance and updates, providing quotes for additional work, and working with the Project Manager to schedule projects and provide timelines;
• Responding to client emails and phone calls;
• Bug testing and quality control work to ensure that beta sites are ready for clients to review & perform content entry;
• Minor updates and maintenance of websites: making text and image updates to websites using Drupal and WordPress CMSs;
• Managing the production and delivery of email newsletters;
• Providing regular updates to team and clients on progress.

The ideal candidate will have excellent communication skills and experience working on smaller teams – we are currently a eight-person studio.

Must-Haves:

• Customer service experience
• Experience with project management
• Strong communicator and good people person
• Detail oriented
• Good time manager
• Basic HTML knowledge
• Basic familiarity with production aspects of Photoshop
• Strong computer skills, including Microsoft Office or equivalent
• Comfortable working in a predominantly Mac environment, with some Windows use
• Available for 9-5 work, five days a week in downtown Vancouver
• Strong English language skills

Bonus Points For:

• Familiarity with Drupal, WordPress or other Content Management Systems
• Familiarity with Constant Contact, MailChimp, Vertical Response, and/or other hosted email management systems
• Familiarity with CSS

Qualities We’re Looking For:

• A skilled multitasker who is great with people;
• Someone who takes an interest in our existing base of clients from the non-profit, government and progressive business communities, and who can be their primary contact for ongoing work;
• A smart and detail-oriented person (bordering on nitpicky);
• Solid, responsible, reliable, and great at keeping the team in the loop on your progress;
• Comfortable working as part of a team as well as independently;
• Efficient: Great at prioritizing and handling deadlines;
• Interested in developing further skills in project and client management in a small, friendly company committed to producing high-quality work.

We Are:

• An eight-person shop with clients in the non-profit, government and progressive business sectors;
• Specialists in online strategy, design & development—we don’t do print or other media;
• Committed to honest, high-quality work for high-quality clients;
• Constantly learning, striving to improve ourselves and share our knowledge with others;
• Devotees of standards-based, content-oriented web design.

Have a look around our site to find out more about us.

About the Position
This is a 5 days a week, full-time salaried position, with a 1-year contract plus 2-4 weeks of training time (depending on start date). Salary range for the full-time position is competitive and commensurate with experience. Compensation also includes benefits package (medical, dental and profit sharing bonus structure) and professional development

How to Apply:
Please complete our online application form. The posting closes Friday, July 15, 2011.
No phone calls please. You must be able to work in Vancouver to apply for this position.
It should really go without saying, but Raised Eyebrow is an equal opportunity employer. We welcome your application.